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Refund Policy

Last updated: July 19, 2026

At Askora, we are committed to being transparent about our payment and refund policies. We encourage every customer to fully evaluate the platform before making a purchase.

1. 7-Day Free Trial & Live Product Demos

We offer a 7-day free trial for our premium subscriptions, allowing you to fully experience the platform, upload and parse document knowledge bases, configure AI widgets, test chatbot responses, and evaluate performance parameters prior to paid billing. You may cancel the trial at any time during the 7 days without incurring any charges.

Additionally, you can schedule a live walkthrough and product demonstration with our Support team. During the demo, we will answer your questions, outline core features, discuss your specific use case, and assist in determining the right plan size for your organization.

2. No Refund Policy

All payments made to Askora are final and non-refundable.

Once a subscription is activated or a chatbot is created, our platform immediately begins allocating computing resources for AI processing, document indexing, embeddings, vector storage, model interactions, and other infrastructure required to build and serve your chatbot. These operational costs are incurred immediately and cannot be reversed.

Because of these irreversible processing and infrastructure costs, we are unable to offer refunds after payment has been completed.

3. Subscription Cancellation

You may cancel your subscription at any time to prevent future billing. Your subscription will remain active until the end of the current billing period, after which it will not renew.

Cancelling a subscription does not qualify for a refund of any payments already made.

4. Enterprise & Custom Projects

Payments made for custom development, enterprise onboarding, implementation services, integrations, or professional services are non-refundable once work has commenced.

5. Need Help?

If you have any questions before purchasing, please contact our team. We'll be happy to explain features, pricing, limitations, and recommend the best plan for your needs.

Email: [email protected]

Product FAQ

Frequently Asked Questions

Everything you need to know about Askora's training, pricing, technology, and compliance.

Askora crawls your designated website URLs or parses uploaded files (like PDFs, TXT, CSV, or DOCX). It processes the text, converts it into secure vector embeddings, and stores them to feed context directly into your AI assistant for accurate responses.
Through the dashboard, you can configure systemic prompt instructions, set custom starter suggestions, change name/agent titles, edit avatar icons, and control constraints (like limiting responses to the uploaded data only).
Yes, Askora is fully multilingual. It can read websites and documents in over 80 languages and automatically respond to users in the same language they query in.
You can upload PDFs, Word documents (DOCX), Excel/CSV spreadsheets, text files, and custom FAQ sheets. Askora parses text and formatting to index the knowledge base cleanly.
You can configure automatic crawl schedules (daily, weekly, or monthly) or manually trigger a re-crawl from the dashboard at any time to keep your chatbot's knowledge fresh as your content changes.
Our dashboard features a 'Chat Logs' module where you can review all user conversations. If the bot missed an answer, you can directly add custom Q&As to refine its performance instantly.