Why do businesses use AI chatbots for support?
Up to 70% of support tickets are repetitive questions: resetting passwords, track shipping, pricing queries, or basic product capabilities. When a custom AI chatbot handles these instant replies, human agents are freed to focus on high-value sales conversations and complex troubleshooting. This reduces overall queue wait times to zero and keeps customer satisfaction exceptionally high.
How does the ROI calculation work?
The calculator uses your agent capacity (based on annual salary and 2080 working hours per year) to calculate the hourly wage. By matching this wage with the number of tickets and their average resolution time, it finds the true cost of solving tickets. Deflection percentages directly reduce this cost. Subtracting the annual Askora chatbot plan costs gives your net business savings and ROI.
Frequently Asked Questions
What is a realistic deflection rate for an AI chatbot?
Most businesses see deflection rates between 60% and 80% once the chatbot is trained on their documents, website, and FAQs. We recommend starting with a conservative 70% estimate.
How does Askora keep costs low?
Traditional support providers charge per seat or per ticket. Askora offers flat-rate subscription models starting at just $99/mo, enabling you to automate thousands of interactions for a fixed, predictable cost.
Can I try Askora for free before upgrading?
Absolutely! We offer a 7-day Free Trial with no credit card required. You can build your first chatbot, train it on your data, test the widget, and measure deflection rates risk-free.