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Privacy Policy

Last Updated: July 19, 2026

At Askora, we value your trust and are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal and business data when using our AI chatbot platform, free webmaster tools, and related services.

1. Information We Collect

Depending on how you use Askora, we may collect:

  • Name and email address
  • Company or organization information
  • Billing and payment details
  • Account login information
  • Uploaded PDFs, documents, knowledge bases and files
  • Website URLs submitted for chatbot training
  • Chatbot configuration and settings
  • Chat conversations with your AI assistants
  • API usage logs and technical diagnostics
  • Browser, device, IP address and analytics information

2. How We Use Your Information

Your information is used to:

  • Create and manage your Askora account.
  • Build and deploy AI-powered chatbots.
  • Process uploaded documents and website content.
  • Generate knowledge indexes and embeddings for chatbot retrieval.
  • Improve chatbot accuracy and platform performance.
  • Provide customer support.
  • Process payments and subscriptions.
  • Prevent fraud and unauthorized access.
  • Comply with legal obligations.

3. AI Processing & Free Webmaster Tools

When you upload documents, websites, FAQs, or other content to train your Askora chatbot, Askora processes that information to build searchable knowledge bases. This may include document parsing, text extraction, embedding generation, indexing, and retrieval optimization. We do not sell your uploaded business content or knowledge base data.

Free AI & Webmaster Tools: For our suite of free tools (such as the AI FAQ Generator, AI Blog Title Generator, AI Email Response Generator, AI Brand Name Generator, AI Prompt Optimizer, and Markdown document converters), any text, documents, files, or sitemaps you upload or input are processed client-side in your browser or routed securely to LLM endpoints (such as OpenRouter) for one-off generation. This data is processed immediately and is never permanently stored, saved, or cached on Askora's databases.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted communication (HTTPS/TLS)
  • Secure cloud infrastructure
  • Restricted internal access controls
  • Authentication and authorization mechanisms
  • Regular software and security updates
  • Continuous monitoring of platform health

While we take reasonable steps to secure your information, no internet transmission or storage system can be guaranteed to be 100% secure.

5. Third-Party Services

To operate our platform and secure our site, we integrate with trusted third-party providers for services such as:

  • Payment processing
  • Large Language Model (LLM) providers (including OpenRouter)
  • Cloud hosting and infrastructure
  • Email delivery
  • Security and bot prevention (including Cloudflare Turnstile)
  • Analytics and monitoring

These providers process information only as necessary to deliver their services and are subject to their own privacy policies.

6. Cookies & Analytics

Askora uses cookies and similar technologies to remember your preferences, maintain login sessions, improve website performance, and enhance the user experience.

Google Analytics: We use Google Analytics to analyze traffic, click behaviors, and visitor counts on our public marketing pages. To ensure your operational privacy, we explicitly exclude all user workspace dashboards (`/dashboard`), internal chatbot settings, and local developer environments from being tracked.

7. Data Retention

We retain your account information and uploaded content for as long as your account remains active or as required to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Delete your account where applicable.
  • Export your data.
  • Contact us regarding privacy concerns.

9. Children's Privacy

Askora is intended for business and professional use and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices. Updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Email: [email protected]

We are committed to addressing privacy concerns promptly and transparently.

Product FAQ

Frequently Asked Questions

Everything you need to know about Askora's training, pricing, technology, and compliance.

Askora crawls your designated website URLs or parses uploaded files (like PDFs, TXT, CSV, or DOCX). It processes the text, converts it into secure vector embeddings, and stores them to feed context directly into your AI assistant for accurate responses.
Through the dashboard, you can configure systemic prompt instructions, set custom starter suggestions, change name/agent titles, edit avatar icons, and control constraints (like limiting responses to the uploaded data only).
Yes, Askora is fully multilingual. It can read websites and documents in over 80 languages and automatically respond to users in the same language they query in.
You can upload PDFs, Word documents (DOCX), Excel/CSV spreadsheets, text files, and custom FAQ sheets. Askora parses text and formatting to index the knowledge base cleanly.
You can configure automatic crawl schedules (daily, weekly, or monthly) or manually trigger a re-crawl from the dashboard at any time to keep your chatbot's knowledge fresh as your content changes.
Our dashboard features a 'Chat Logs' module where you can review all user conversations. If the bot missed an answer, you can directly add custom Q&As to refine its performance instantly.