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Askora Architecture

How Askora Delivers
Grounded AI Answers

Traditional AI guesses answers. Askora matches customer questions to your precise documents in milliseconds, guaranteeing zero hallucinations while keeping data secure.

The Askora RAG pipeline

Here is how a visitor query flows from your website through our retrieval layer to generate a validated response.

01

User Query

Visitor asks widget: "Is Gemini API supported?"

02

Context Query

RAG engine fetches pricing doc segment in database.

03

Model Assembly

Context + Query are assembled into a secure model payload.

04

Secure Output

Widget outputs: "Yes, Gemini API BYOK is supported on Growth."

Step-by-step automation

No technical background required. We handle vector calculations behind the scenes.

01
Web Scraping & Document Syncing

Content Ingestion

Connect your company domain or upload PDFs, TXT, docx files, and spreadsheet data. Askora crawls your public URLs, strips boilerplate markup, and compiles the relevant knowledge records in real time.

02
Chunking & Secure Vector DB Storage

Vector Indexing

Your data is divided into logical semantic paragraphs (chunks). These chunks are parsed into high-density vector embeddings (mathematical representation of context) and saved in our isolated, encrypted PostgreSQL database.

03
Hallucination-Free Retrieval

RAG & Query Mapping

When a customer submits a question, Askora converts the question to an embedding, queries the Vector DB for the most relevant context, and provides ONLY that text as grounded context. The AI does not guess or hallucinate.

04
Flexible APIs or Local Ollama

LLM Orchestration

Grounded context is processed by your LLM of choice. Use secure cloud APIs (OpenAI BYOK, Gemini, Anthropic) or connect to Ollama to process data 100% locally and privately on your on-premise hardware.

Enterprise-grade
security controls

We design with a privacy-first mindset. From document processing to output streaming, your business data stays protected under modern compliance benchmarks.

Data Security Guardrails

All indexing layers utilize SOC-2 level isolation. Customer conversations and custom documents are strictly separated at the database schema tier.

Lead Collection Engine

The AI agent identifies user intent and gathers contact information (email, phone) dynamically in natural chat flow, saving leads to your CRM.

Custom CSS & Branding

Configure launcher buttons, welcome bubbles, primary colors, avatars, and headers to blend perfectly with your website's UI identity.

Prompt Injection Protection

Our middleware shields models from malicious input scripts, preventing users from hijacking prompts or accessing underlying data schemas.

Deploy your AI assistant now

Sign up, synchronize your site map URLs or upload training files, and launch your customer-facing chatbot in minutes.

Product FAQ

Frequently Asked Questions

Everything you need to know about Askora's training, pricing, technology, and compliance.

Askora crawls your designated website URLs or parses uploaded files (like PDFs, TXT, CSV, or DOCX). It processes the text, converts it into secure vector embeddings, and stores them to feed context directly into your AI assistant for accurate responses.
Through the dashboard, you can configure systemic prompt instructions, set custom starter suggestions, change name/agent titles, edit avatar icons, and control constraints (like limiting responses to the uploaded data only).
Yes, Askora is fully multilingual. It can read websites and documents in over 80 languages and automatically respond to users in the same language they query in.
You can upload PDFs, Word documents (DOCX), Excel/CSV spreadsheets, text files, and custom FAQ sheets. Askora parses text and formatting to index the knowledge base cleanly.
You can configure automatic crawl schedules (daily, weekly, or monthly) or manually trigger a re-crawl from the dashboard at any time to keep your chatbot's knowledge fresh as your content changes.
Our dashboard features a 'Chat Logs' module where you can review all user conversations. If the bot missed an answer, you can directly add custom Q&As to refine its performance instantly.